This Privacy Policy explains what information Oopda Inc. (“Oopda”, “we”, or “us”) collects, how we use it, and the choices you have. It applies to the Oopda app and the website oopda.health.
We collect personal and medical billing information to provide our service. This includes information you provide during registration (such as your name and email address), documents you upload (such as medical bills, Explanations of Benefits, and itemized statements), and information derived from those documents.
When you upload a document, we use automated technologies including optical character recognition (OCR) and artificial intelligence (AI) to extract and organize billing information such as provider names, dates of service, charges, procedure codes, and payment amounts. This automated processing is central to how Oopda works. If our systems are unable to process a document with sufficient confidence, our team is notified and may review the processing error to improve accuracy. In such cases, we may view the document you uploaded in order to diagnose and resolve the issue. We will never use your document data for any purpose other than providing and improving the Oopda service.
We use information for various purposes, including communication, bill payment, customer service, account administration, improvement, and marketing. Your personal information is to support your needs as a user and improve the product for you, the user.
Your information is not sold or shared without consent, except as required by law. We use Amazon Web Services (AWS) as our cloud infrastructure provider to host, process, and store your data. AWS acts as a service provider on our behalf and is contractually obligated to protect your information. We do not share your data with any other third parties for marketing or advertising purposes.
We implement security measures consistent with industry standards, including those recommended by HIPAA, to ensure the confidentiality, integrity, and availability of your information. All data is encrypted at rest and in transit. We may update this policy to reflect changes to our security practices. Additionally, we may update our sites, apps and other solutions to improve security without notice.
Despite these measures, we cannot guarantee 100% security. Contact us at the details provided if you have any concerns.
If you believe your account has been compromised, please contact us immediately at hello@oopda.health.
In the event of a data breach that affects your personal or medical billing information, we will notify you via email within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the types of information involved, and the steps we are taking in response.
We retain your personal information and uploaded documents for as long as your account is active. When you delete your account, all data is permanently removed as described in the Terms of Service. We do not retain copies of your data after account deletion.
Our website may use cookies to enhance your experience. You may disable cookies in your browser settings. Our mobile apps do not use cookies, advertising identifiers, or third-party tracking. We do not track you across other apps or websites, and we do not share your data with advertisers. Oopda does not participate in ad networks or use any advertising SDKs.
Links to other websites are provided for convenience or for services to manage your health. Oopda is not responsible for any external content, products, or services.